We’re here to help you better understand and address cyber risk through proactive services, dedicated support and affordable coverage designed to protect your businesses before, during and after an incident.

We can help you find the right cyber liability insurance program to complement your present and growing needs as your business’s data stores broaden. Our risk-management experts will help you understand the full extent of your exposures, your Internet security risks, and just how to construct a customized program to insure against security breaches.

Cyber Liability Claims Examples


The insured’s employee noticed that the corporate Twitter feed was broadcasting pro-ISIS propaganda. Following a call to our carrier hotline and the involvement of external forensic teams, they identified that the corporate website, email system and Twitter feed had been compromised by an ISIS-affiliate or web supporter. The method of intrusion was closed down by the insured’s internal teams, but two weeks later similar postings appeared. The external forensic team then conducted a full system analysis, restoring the security of the insured. Over $80K of forensic costs were incurred by insurers. Our carrier continued to provide breach response support post-incident to ensure the insured experienced no disruption to their operation

Compromised Employee Information

The insured became aware that a number of its employees were being subject to tax fraud – tax refunds had already been secured in their names. Supported by our carrier and external forensic teams, the insured confirmed their systems were secure and the cause was likely an external provider. Our carrier provided notification advice and credit monitoring services to the affected employees, with each receiving Experian’s credit protection product for one year.


The insured received a lawsuit regarding a trading name they used, indicating it was a violation of a third party’s trademark. Cover was granted under media liability coverage and our carrier were instructed to defend the litigation, which was settled prior to court. The program covered all costs after the retention.


The insured’s employee clicked on a malicious link which resulted in the downloading of a cryptolocker ransomware— malware that encrypts the system it attacks and demands payment to release. Assisted by our carrier and forensic teams, the insured’s internal team was able to restore elements of the compromised data, but had to pay over $5,000 in extortion payments using a cryptocurrency.

TCPA Claims

The insured received class actions in two states for breaches of the federal TCPA law relating to a fax advertising campaign. Our policy immediately responded to these allegations, which due to statutory penalties totalled over $754,000 in exposure to the insured. Our defense counsel was able to reduce the settlement of one of the class actions from $350,000 to $5,500, and is actively defending the second.

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